Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

The 9-5 customer service model will have to be reviewed since airlines operate 24/7 and travelers can require assistance anytime through social media,? he said. Sky high expectations Airlines have to ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data ...

Here's why 52% of customers said they would be willing to pay more to do business with a brand that gives back.

Liveops’ global customer service model ensures businesses can scale seamlessly without compromising customer experience. “Retail brands require a contact center model that aligns with evolving ...