The key differentiator of messaging — its asynchronous, turn-based nature — makes it an ideal channel for customer service and broader customer engagement. Businesses have access to a number of ...
LONDON, March 16, 2010 /PRNewswire/ — GARTNER CUSTOMER RELATIONSHIP MANAGEMENT SUMMIT — Autonomy Corporationplc (LSE: AU. or AU.L), a global leader in infrastructure software for theenterprise, today ...
The nature of customer service continues to change as large companies look for ways to save money while managing ever-increasing numbers of customers. Instead of calling an 800 number and speaking ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. The numbers are out. NewVoiceMedia’s 2018 “Serial Switchers” ...
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