Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement.

Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative technological advancements to reshape customer interactions and help them ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is the most reliable aspect in predicting a company's performances in both ...

In recent years, banking profits have been strong, with UK leaders reporting pre-tax gains of up to £24 billion. But alongside this success, competition has intensified.

When your customers feel valued and heard, they’re not just likely to return — they’ll spend more, forgive mistakes, and ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

While AI tools continue to revolutionize business processes, customers remain wary of their use in customer service. Only 26% of consumers trust ... rising expectations but also build the kind of ...

With wallets still tightening, consumers have been careful about where they spend their dollars dining out. Guests worldwide ...

Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service quality, call recording is a simple yet powerful tool. By analyzing interactions, ...

Brand Keys, a New York–based client loyalty and engagement consultancy, publishes the annual syndicated study, which recognized Konica Minolta for being the leader in Brand Loyalty among all ...