The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

Smart solutions are changing how businesses operate. They make processes better, save time, and cut costs. Companies that use ...

How to create customer loyalty and use extreme customer service as a competitive force to dominate your market: free training you can use now. Exceptional customer service depends on more than ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

It is an admitted fact by bankers themselves that they are struggling to mobilize deposits which has created a credit deposit mismatch and unless they reorient a new marketing strategy particularly ...

We sell different types of products and services to both investment professionals and individual investors. These products and services are usually sold through license agreements or subscriptions.

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

The nuisance that is the customer service AI chatbot is about to get a reckoning. Consumer choice group Which? has issued a call for telecom companies to improve their customer services, following ...

AI chatbots are answering the phones. Customers are not happy about it. I've been fighting with my health insurance company a lot lately. The mundane billing disputes are exactly the type of ...

Easton Utilities is pleased to announce the promotion of Paula Taylor to the Director of Customer Experience. In this role, ...

This collaboration will allow the insurance leader to leverage automated voice analytics and artificial intelligence (AI) to ...