The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Smart solutions are changing how businesses operate. They make processes better, save time, and cut costs. Companies that use ...

Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

It is an admitted fact by bankers themselves that they are struggling to mobilize deposits which has created a credit deposit mismatch and unless they reorient a new marketing strategy particularly ...

How we use your information depends on the product and service that you use and your ... management or data aggregation. Develop and improve features of our offerings. Gear advertisements and ...

By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer ...

The nuisance that is the customer service AI chatbot is about to get a reckoning. Consumer choice group Which? has issued a call for telecom companies to improve their customer services ...

Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer service is a critical factor ...

Getac Technology Corporation (Getac), a leading provider of rugged computing and mobile video solutions, today announced that ...

The integration was noted to have yielded impressive results, reducing the average customer service resolution time ... that foster human connection and improve efficiency for both riders and ...

Industry-leading insurtech Zywave has won five Stevie Awards in the 19th annual Stevie Awards for Sales & Customer Service. The recognition includes highest honors, Gold in the category of Customer ...