Communication Escalation Process. ... Normally, customer service representatives or front desk employees serve as the entry point, as these employees deal directly with your clients.

Get Better Customer Service by Being a Better Customer Read More Our reps are trained that escalation is part of the process, and they are explicitly instructed to escalate every time it's requested.

De-escalation is the new customer service: Training to deal with angry, maskless patrons “I used to think that a bad tipper was the worst kind of customer. Little did I know" ...

Escalation comes into play when the actual rate of inflation differs from the rate specified in the contract. In addition to inflation, other factors can cause businesses to use the word ...