Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

GoTo offers Rescue, for large enterprises, and GoTo Resolve, for small and medium businesses; both are well-positioned to provide seamless support as we enter a customer service environment ...

How a reimagined approach to customer service in the data centre industry can effectively address complex technological and business challenges ...

AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

NICE (Nasdaq: NICE) and Deloitte Digital today announced an alliance developed to transform customer service by offering ...

In today’s environment, customer experience, CRM, customer service, and speech technologies are more critical than ever to the success of your organization. CX Connect will feature 3 days of ...