To usher in improved customer engagement strategies, you must first learn to recognize which ... Your method will likely vary depending on your niche product or service. Evaluate responses objectively ...

Artificial intelligence is at the forefront of transforming customer intelligence, enhancing engagement, and optimizing ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

A company’s internal communication strategy is the foundation of ... Does the company want to recognize engagement, customer service, innovation and/or specific values?

Check out how chatbots can assist in your e-commerce strategy. Consumers say the primary benefit of chatbots used by brands for customer service is their 24-hour ... Facebook's war on engagement bait; ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

“Pega Customer Engagement Blueprint enables organizations to effortlessly visualize and simulate engagement strategies for ... engagement to automating service to streamlining operations.

Deloitte Touche Tohmatsu India LLP has entered a strategic alliance with CleverTap, to help businesses transform their ...

StructuredWeb, the leading AI-powered enterprise channel marketing automation and communications platform, today announced the appointment of Julian Ward as Chief Customer Officer (CCO). In this role, ...

‘Together with Acqueon, we can intelligently combine the preferences of the customer with the ... company provides proactive sales, service and collections strategies for hundreds of the world ...