WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Pega Customer Engagement Blueprint, a generative AI-powered collaboration ...

The brands with the best customer experience understand that they should use AI to empower the workforce to deliver superior customer engagements. Innovation in enterprise AI is increasingly focused ...

Customer satisfaction and loyalty are at the core of most customer-centric organizations' business goals because a satisfied and loyal customer means increased sales, referrals and profit margin.

Innovations across communications, data, and AI unlock new levels of personalization, security, compliance, productivity, and ROI for Twilio’s more than 335,000 active customer accounts and more than ...

The chances of growing your SaaS business over time are greater with an engaged customer base. As there is a relationship between growing customer engagement and improving retention, engaging with ...

The "one-person unicorn" is growing more likely to become a reality. With the wonder of AI in customer engagement, running a firm with full-time employment and efficiency can be straightforward.

In this article, we’ll examine these four retail engagement shifts and share how leading retailers are adapting their ...

Empowering brand enthusiasts. Harness the organic advocacy of brand enthusiasts within local communities as a potent strategy for cultivating a lively brand connection with customers. Crafting ...

SAN FRANCISCO, Oct. 27, 2025 /PRNewswire/ -- Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining real-time data ingestion with autonomous AI ultra intelligence. Salesforce Data ...

Opinions expressed by Entrepreneur contributors are their own. Social media has changed the game for businesses worldwide. In today’s digital age, social media has become a crucial platform for ...

Having closed the book on 2021 (which for most of the world was a step forward from 2020), it’s worth taking note of some of the trends that took place around us, and how they’ve shaped what we can ...