Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The Internal Revenue Service ordered most of its approximately 20,000 customer service employees back to the office this week, ending a long era of hybrid and remote work. There was just one pro ...

AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

To enhance service delivery for Malawians, CTS Courier has announced a special employee training program set to begin in ...

A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...