It’s not always easy being a public employee. I made this intentional career choice many years ago. My Wisconsin-Stout educated Mom was a Home Economics public school teacher. I learned ...

"Even within a massive monopoly like CenterPoint, occasionally a single individual (two in this case) actually takes responsibility, actually takes action to solve the customer’s problem," David J.

Calie Yeingst has joined Aspire Credit Union as a member service representative at its teller line. Yeingst holds a ...

A paper titled "Generative AI at Work" in the Quarterly Journal of Economics shows customer service workers using artificial intelligence assistance become more productive and work faster. The effects ...

A New Bedford neighbor and long-time Honey Dew Donut employee has been recognized all over social media, as a person who ...

MIAMI-DADE COUNTY, Fla. – One South Florida Publix employee is earning top marks when it comes to providing good customer service. Customer Service Manager Iliana Ley, who works at the Publix at ...

In recent years, Troup County has been working to improve customer service for county residents, including county employees ...

AaronAmat/iStock/Getty Images Plus The employee recounted how the customer ... The incident highlights a recurring issue in the service industry: customer entitlement and mistreatment of staff.