The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Contact centre AI is fast becoming a crucial component of customer service “Contact centre AI is fast becoming a crucial component of customer service,” says Roberge. A positive customer ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

How a reimagined approach to customer service in the data centre industry can effectively address complex technological and business challenges The data centre industry is undergoing rapid ...