Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

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The Air Canada app Air Canada desde un celular (1-888-349-6080) is another handy way to contact support. It provides options to call or chat with customer service directly from the app, giving you ...

The study surveyed 719 decision-makers responsible for their company’s outbound call experience strategy, technology selection, and security. Its findings provide an update to the 2022 study and ...

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

New York State Electric & Gas (NYSEG) has launched a pilot training program aimed at improving customer service by reducing ...