A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

To connect with Expedia Customer Service, speed dial +1-888-448-9871 for immediate assistance. This dedicated Expedia phone ...

Capital One has unveiled a new AI agent that dealers and customers can use to streamline the car-buying experience, enabling ...

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

(Reuters) - Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial ...

And blockchain tech is poised to become the fundamental infrastructure for an agentic economy, functioning as an API layer ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.