The whole thing vexed me enough that I started to really notice customer satisfaction surveys — and, as I'm sure you've seen, they are everywhere. It seems like every interaction I have with a ...

The Corporation of Hamilton is asking city residents and ratepayers to complete a survey so that it can assess its ...

The City of Greater Bendigo has launched its Customer First survey this week to gain valuable insights on ways to further ...

In a year marked by economic uncertainty, credit unions continue to win the trust and loyalty of their members, outperforming ...

dropping to the bottom of the rankings for customers in a new airline satisfaction survey. An annual traveller experience ...

Utilities that understand their attitudes, behaviors and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support ...

How can insurers truly understand and manage their customer’s experience throughout the claims process to ensure they are effectively meeting their needs as they evolve the claims handling process?