The whole thing vexed me enough that I started to really notice customer satisfaction surveys — and, as I'm sure you've seen, they are everywhere. It seems like every interaction I have with a ...

Developing anonymous surveys can increase the chances of employees being honest. The data discovered from these surveys can ...

Award-winning Gloucestershire homebuilder Lioncourt Homes has received the maximum five-star rating in the Home Builders ...

Utilities that understand their attitudes, behaviors and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support ...

dropping to the bottom of the rankings for customers in a new airline satisfaction survey. An annual traveller experience survey by Which? ranked airlines based on punctuality, customer service ...

How can insurers truly understand and manage their customer’s experience throughout the claims process to ensure they are effectively meeting their needs as they evolve the claims handling process?

Hexagon, the global leader in precision technologies at any scale, has been awarded the IDC SaaS Customer Satisfaction Award for Enterprise Asset Management (EAM). Hexagon believes this prestigious ...