Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of 1 to 5 ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Goodyear takes the lead in this year's J.D. Power 2025 U.S. Original Equipment Tire Customer Satisfaction Study. It pulls ...

Developed and managed by Professor Adré Schreuder, head of the Industry Chair in Customer Experience at the University of Pretoria (UP), the newly unveiled CE Index is a pioneering initiative in ...