In an uncertain economic environment in which overall consumer financial health, 1 total deposits, annual household income ...

While complimentary maintenance programs drive strong retention, the level of intent to return for actual customer-paid service depends on the service experience delivered by the dealer.” The study ...

Utilities that understand their attitudes, behaviors and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support ...

Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits "remains strong for a second consecu ...

The latest insights from the J.D. Power 2024 U.S. Aftermarket Service Index (ASI) Study unveil a notable upturn in overall customer satisfaction across three pivotal segments: full-service maintenance ...

Porsche is the number one ranking brand when it comes to the dealer service experience in the J.D. Power 2025 U.S. Customer ...

Amid growing uncertainty surrounding the expansion of public charging infrastructure, home charging continues to be a boon ...

Customer satisfaction with Cadillac dealer service puts the brand in third place in the premium segment, with SUV and ...