Customer reviews on social media can have an extreme impact on how other potential clients see the company. Communications pros explain how to creatively leverage your social media reviews to ...

Nowadays, if you're a business owner, your customers expect—and demand—an immediate response. Meet the answers to their prayers: social media networks such as Facebook and Twitter or review ...

Learn about the impact of customer reviews on brand reputation, ... His coverage ranges across customer experience, AI, social media marketing, voice of customer, ...

Brand24 is an AI-powered social media monitoring tool that monitors and analyzes mentions of your brand, competitors, and other relevant keywords across social media, blogs, videos, podcasts ...

Share great reviews on social media, and follow up the share with another call to action for other people to leave reviews as well. Respond and engage. When you receive a wonderful review, respond to ...

Through reviews, she's learned more about her clients' wins, such as a company sharing that it experienced a sales boost or attracted investors after a media mention. When you ask for reviews and ...

• Capture customer sentiment. Pre-service bios and post-service pulse checks can bring in customer satisfaction and emotion in both speech and text. If a customer is unhappy, the home service business ...

Social CRM: Where Social Media Meets Customer Engagement The way a business interacts with its social audience can make a big impact on its customer base and brand. By Oliver Rist , Rob Marvin ...

Social media is where customers voice their opinions, seek assistance, and share experiences. By integrating ChatGPT into social media channels, businesses can provide real-time customer support ...

A sweeping customer satisfaction survey finds social media platforms are getting fewer Likes than before–with Facebook ending up in last place. The results of the American Customer Satisfaction ...

2. Connect with customers online to boost customer retention. People come to social media to be social. If you aren’t engaging your audience on social media, your posts will be lost in the endless ...

SAN FRANCISCO, June 11, 2025 (GLOBE NEWSWIRE) -- Meltwater, a global leader in media, social and consumer intelligence, today announces a partnership with 8x8, Inc. (NASDAQ: EGHT) through the 8x8 ...