Share great reviews on social media, and follow up the share with another call to action for other people to leave reviews as well. When you receive a wonderful review, respond to the customer with a ...

Your Customer Interactions via Social Social media differs from more traditional media in that ... customers are more empowered than ever to write reviews, tweet, or post to your Facebook wall, and ...

Read the review closely and use your critical thinking skills ... Here is where we get into social media customer service 101: Rather than trying to resolve the entire situation for the world to see, ...

Taking the consumers’ pulse and understanding their behaviors can help your company better achieve your goals.

Customer reviews and ratings have become a pivotal factor in purchasing decisions, but how much do consumers really trust ...

You know what's cheap to give in abundance? Criticism. Hence, the idiom "Everyone is a critic"—magnified by everyone having a smartphone—and why no ...

BBB reminds consumers to use extra caution when publicly posting on social media to resolve an issue with a business. With impostor scams on the rise, fraudsters are creating fake customer support ...