A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

Conferencing software Webex has a number of accessibility features built-in and has worked with Applause to test how well these work Continue Reading ...

Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...

Pipedrive helps salespeople manage and automate the sales process so that they can focus on leads and strategy. With this new ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by impressive revenue growth and enhanced platform capabilities.

Layoffs at Salesforce are set to impact over 150 employees in San Francisco. According to a state filing, the customer ...

Kodiak Hub will bring its procurement technology to the United States with $6 million in funding from Oxx in tow.

Learn how Customer Relationship Management practices can help with your specific needs. Select one of the industries below to explore related in-depth features, news, expert commentary, case studies, ...

Narayanan, V.G. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Teaching Note 103-013, August 2002. (Revised February 2018.) ...

Back in December 2024 Salesforce CEO Marc Benioff announced that the company had bagged over 1,000 paid deals for "Agentforce." The platform is aimed at creating AI-powered virtual representatives.