Customer success and account management strategies help organizations grow in different ways. Customer success focuses on loyalty, while account management focuses on revenue. Continue Reading ...

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

Which experiences are enhancing my relationship with my customers ... shifts its culture to become more customer-centric, should consider customer touch-point analysis and management as a tool to ...

ERM vs. CRM Customer relationship management (CRM) systems are centered around managing interactions with customers and prospects. It leverages technology and processes to organize, automate ...

Understanding your ideal customers requires continuous research, segmentation, behavior analysis, and relationship-building.

Commissions do not affect our editors' opinions or evaluations. If you need customer relationship management software (CRM) to help grow your business, interact with customers and manage pipelines ...

The CRM market is growing rapidly, driven by cloud adoption, personalization, and AI technologies, with strong demand across various sectors.Pune, March 19, 2025 (GLOBE NEWSWIRE) -- Customer ...

Once seen as a post-sale support role, customer success is now a strategic priority for many organizations. Yet the ...

Customer Relationship Management (CRM) software’s primary goal is to help small businesses foster better relationships with customers. Simple enough. But with so many CRM platforms coming with ...

We list the best contact management software, to make it simple and easy to manage people, such as customers and staff, from a single platform. Yet managing your contacts can be a challenge ...

Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave TM: Customer Relationship Management (CRM) ...