Companies that focus on long-term partnerships instead of one-off transactions are better able to build a scalable revenue ...

Taking the consumers’ pulse and understanding their behaviors can help your company better achieve your goals.

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

For retailers looking to boost customer engagement and foster long-term loyalty, managing the Rule of 7 with positionless marketing helps brands execute this strategy efficiently.

WILMINGTON, DE — Quavo Fraud & Disputes has shared new findings from its Q4 2024 Consumer Survey, shedding light on how ...

which revealed a direct relationship between that behavior and the foundation for a healthy vendor strategy. We discovered that the customer's life is characterized by a continuous quest to address ...

A well-executed fraud and dispute resolution process serves as a loyalty litmus test, revealing the true strength of the customer relationship. Customers who feel valued, supported, and fairly treated ...