In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Let the customer know the relationship means just as much—or more than—the paycheck. By investing in the development of healthy customer relationships, you can increase loyalty and build long-term ...

see a new book or hear about an organization a customer might be interested in, drop a note or make a quick call to let them know. Consider follow-up calls business development calls. When you ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

BD expert Nic Coppings writes that there is a connection crisis in today's market because too many people lean on digital tools instead of the personal touch.

Today’s most successful marketers aren’t just focused on driving awareness—they’re building customer-driven relationships that last. However, many companies struggle to meet modern customer ...

Salesforce (NYSE:CRM) plans to invest $500M in Saudi Arabia to bolster artificial intelligence development in the region, which includes training up to 30,000 locals in AI skills, the customer ...