A franchise’s core values and mission should be the foundation for every decision, especially when balancing growth with ...

Regardless of where customer experience strategy sits within an organization’s hierarchy, every C-suite leader must embrace a ...

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...

Accordingly, you’re tailoring your product or services to the needs of customers. Implementing Critical to Quality, or CTQ, is a surefire way to identify that you are meeting your customer’s ...

The approach must allow senior executives to practically use large volumes of data to actively improve the quality of customer interactions. The CX framework needs to include all inputs from all ...

"People don't choose based on objective quality anymore," says one marketing expert. In American marketing, NPS became an unstoppable craze. Other metrics followed: the Customer Satisfaction Score ...

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. From ensuring timely deliveries to reducing ...

AI Quality Management improves a company's customer service by using generative AI to simplify agent coaching and training through automated AI-powered reporting and analysis. An effective contact ...