Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...
Water utility companies need to stay up to date regarding their customers’ needs and expectations. Utilities that understand their attitudes, behaviors and preferences are better able to target ...
Manufacturers that understand their customers’ needs and expectations are better positioned to target performance improvement initiatives that may increase overall customer satisfaction, increase ...
The Federal Tax Authority (FTA) convened the ‘Customer Council’ to discuss ways to bolster tax culture and meet customers’ expectations ... understand their needs, and enhance communication ...