However, while great customer service is crucial, there’s another way to retain customer loyalty: the recurring revenue model. Recurring revenue occurs when companies find a way to turn a one-time ...

Here's why 52% of customers said they would be willing to pay more to do business with a brand that gives back.

At Wendy’s Investor Day on Thursday, the chain announced a new operations vision called “Model of Excellence”—model restaurants ... It’s heavily weighted toward the customer experience in areas ...

United Airlines is seeking to deepen customer loyalty, which the carrier says is ... “That is a much more resilient business model.” “Historically, at United … we were always playing ...

According to the latest J.D. Power U.S. Original Equipment Tire Customer Satisfaction Study, brand loyalty looks to be ...

Lowe's announced a new loyalty ... member-model club retailers and their customers. Costco, BJ's Wholesale Club (BJ) and Kroger (KR) have "well established" rewards programs and strong customer ...