However, while great customer service is crucial, there’s another way to retain customer loyalty: the recurring revenue model. Recurring revenue occurs when companies find a way to turn a one-time ...

Southwest Airlines' policy changes test brand loyalty—experts discuss the impact on customer trust and business strategy in ...

Here's why 52% of customers said they would be willing to pay more to do business with a brand that gives back.

The future of grocery loyalty programs is AI-driven, hyper-personalized and omnichannel. As consumer expectations continue to ...

United Airlines is seeking to deepen customer loyalty, which the carrier says is ... “That is a much more resilient business model.” “Historically, at United … we were always playing ...

S&P Global Mobility (SPGI), an automotive data and research firm, on Wednesday released its 29th U.S. Automotive Loyalty Awards. It defines brand loyalty as when a household that owns a new vehicle ...

Lowe's announced a new loyalty ... member-model club retailers and their customers. Costco, BJ's Wholesale Club (BJ) and Kroger (KR) have "well established" rewards programs and strong customer ...

Tire traction and handling satisfaction declines seven points to 803 (on a 1,000-point scale) from 2024, the biggest ...

In this competitive environment for tire manufacturers, a greater focus on quality will enhance overall customer loyalty ... 26,976 owners of 2022 and 2024 model-year vehicles and was fielded ...