Building trust requires the businesses to continually put the customer's interests ahead of ... at every point during a customer's course of care makes an impression. 8. Never take loyalty for granted ...

Key rule of loyalty: serve your employees first so that they, in turn, can serve your customer. 2. Practice the 80/20 rule In building customer loyalty, the 80/20 rule is alive and well. Roughly ...

This can be seen in the emergence of new metrics to measure customer loyalty such as the Net Promoter Score (NPS ... We use it to source case studies and best practice for the purposes of internal ...

Kane, author of ’The Loyalty Switch,’ told the crowd in San Antonio that despite the fact that they work in the field of IT, it’s not really technology that's determining the course of the ...