ServiceNow has taken big steps in AI in the past year, integrating AI into its SaaS offerings instead of trying to deflect or ...

Indian consumers spent over 15 billion hours on hold last year despite the increasing use of AI chatbots in customer service.

Regardless of where customer experience strategy sits within an organization’s hierarchy, every C-suite leader must embrace a ...

The ServiceNow Now platform Yokohama release includes the vendor’s full-court press on bringing agentic AI to every corner of ...

Threat intelligence startup GreyNoise said in a blog post on Tuesday that it had observed a “notable resurgence of ...

A new report reveals Indian consumers spent 15 billion hours waiting for customer service in 2024, despite AI advancements.

Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly ...

The collaboration brings industry-specific expertise to ServiceNow implementations, ensuring clients realize value faster CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and ...

Their commitment to transformative solutions, seamless deployments, and customer success distinguishes ... trusted advisor throughout clients' ServiceNow journey. With a focus on accelerating ...

Today, at Adobe Summit – the flagship digital experience conference – Adobe (Nasdaq:ADBE) unveiled a suite of product ...