Customer journey maps help businesses visualize customer interactions and ... Organization can now start to look at pain points that affect the customer. For example, having a service desk with ...

As business leaders, we typically focus on products (which are important), but we often forget a crucial part: the customer's ...

And that is the intersection of business and design... where customer journey-mapping comes in to help you understand your audience and better tailor your strategy to their needs. At its core, ...