The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

Generative AI is not without its challenges. As brands embrace hyper-personalization, they must navigate the tightrope of ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

which allows customer service agents to query a large language model (LLM) in real time during customer interactions. This tool has led to a 10% reduction in time spent per conversation ...

Qualtrics Inc. today used its X4 Experience Management Summit conference to unveil a set of specialized artificial ...

FORT LAUDERDALE, Fla., March 10, 2025 (GLOBE NEWSWIRE) -- iQor today introduced the next generation of its brand promise, iQor CXBPO™. The ...

In 2025, the most effective customer service models will be human-AI hybrid teams, where AI handles routine tasks and supports agents, while humans step in for complex, high-value interactions.

In both of the company’s CCM solutions, Quadient Inspire Evolve and in the latest upcoming Quadient Inspire Flex release, Quadient is offering a ‘bring your own’ AI model approach that enhances ...