Over the past five years, many CIOs have put significant effort into deploying customer relationship management (CRM) systems. These systems provide a single view of the customer for the sales ...

Core to UnumProvident’s strategy would be a customer data integration (CDI) hub, built on service-oriented architecture (SOA), using a standard set of protocols for connecting applications via the Web ...

The unified customer experience (CX) is quickly becoming the Holy Grail for marketers and customer experience professionals all over the world. Editor's Note: This is part 1 of a 4 part series on ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Celigo today announced its recognition as the only Customers’ Choice in the 2025 Gartner Peer Insights “Voice of the Customer”: Integration Platform as a Service ...

Learn how to overcome issues with data quality, scalability and more to deliver personalized messaging to customers. Marketers want 360-degree views of customers in order to provide them with the most ...

Commitment to customer integration highlights management trends at this year’s Industrial Excellence Awards in Leipzig. Corporations are flooded with seemingly infinite data every day that are swept ...

Contact centres have evolved significantly over the years because of changes in technology, business needs and customer expectations. While voice remains a critical component, many customers now ...

The Customer Xperience Alliance (CXA) has today announced its latest partner with IP Integration who are the Digital Transformation experts that help brands to deliver exceptional customer and ...