CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

A couple years ago, we realized that AI and similar technologies were going to expand to working with people in the future. It felt inevitable, so we started research and development on integrating AI ...

Telecom companies have used mergers and acquisitions (M&A) for a long time to become the market leader, grow their business, and offer more services. But these high-stakes deals often fail when it ...

In search of agility and low overhead, companies are putting as many applications as practical in the cloud. But the resulting hybrid IT environments, where certain applications remain on-premise for ...