How to handle customer complaints 1. Establish a comprehensive complaints-handling framework Ngoasheng highlights the importance of ensuring that your customers have easy access to complaint ...

Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny unknown apps can suddenly go viral and ...

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

Your marketing and sales strategies could fall short without a clear, unified view of your customer. In this blog, you will explore how to handle scv effectively.

But sooner or later, every entrepreneur has to deal with negative feedback from customers about products or services. Whether the negative feedback is justified or not, how you handle can affect ...