The future of insurance belongs to companies that recognize claims are not just payouts—they are moments of truth that define ...

By leveraging AI to augment their processes, customer experience and product offerings, banks can personalize services, ...

Your CU Boulder Customer Experience Certificate provides you the differentiating factor. It proves that you have completed all modules, as well as the cumulative Capstone Project. You'll walk away ...

In a fast-paced digital world, companies must adapt to faster payment solutions to stay competitive and meet customer demands ...

When organizations undertake process mining, they can discover the traps in their operations and workflows that can hinder performance. When applied to customer experience, process mining can link ...

Portuguese fashion brand Parfois Group has partnered DXC Technology, a provider of technology services, to refine its ...

In addition, the site will be rolling out additional features aimed at personalizing individual customer experiences ... access and material selection process," Dodd added. "Our goal is to create an ...

The Capgemini Research Institute’s World Retail Banking Report 2025, published this week, reveals a critical shortcoming in ...

FORT LAUDERDALE, Fla., March 10, 2025 (GLOBE NEWSWIRE) -- iQor today introduced the next generation of its brand promise, iQor CXBPO™. The ...

Know Your Customer (KYC) is a critical process for businesses operating in regulated industries. Ensuring seamless and ...

Inspiro, a global leader in digital customer experience (CX) and business process outsourcing (BPO), has been awarded the prestigious Gold Stevie® Award for its innovative Customer Experience ...