Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

A great customer experience keeps a business’s current customers happy and satisfied. However, while great customer service is crucial, there’s another way to retain customer loyalty: the recurring ...

Jamba announced the debut of its next-generation “Hello Sunshine” prototype. This new design ensures that the inviting and ...

FORT LAUDERDALE, Fla., March 10, 2025 (GLOBE NEWSWIRE) -- iQor today introduced the next generation of its brand promise, iQor CXBPO™. The ...

ECI transformed its global customer support strategy shifting away from a traditional tiered, call-center model to a more ...

These include the quality of the interaction, perceived value, satisfaction with the experience, problem resolution and customer loyalty. As proof of concept, the model underwent thorough scientific ...

New announcements by Qualtrics include speeding up research, democratizing insights and scaling experience delivery with AI.

With Locus, the company aims to deliver end-to-end automation from point of dispatch till the order reaches the end customer, with a competent end-user experience, with intelligent events & live ...

Globe, a leading Philippine telco, took the stage at the recently concluded Mobile World Congress to share its best practices ...