In examining the customer experience of over 500 B2B brands, we identified the six pillars behind B2B customer experience excellence, and then we tested the performance of those pillars in a recent ...

KPMG’s Customer Experience Excellence 2024 Report explores how leading organizations combine AI with human ingenuity to power CEE. Evolving customer expectations and the role of AI in customer ...

Those maps provide a wonderful set of visual cues to the customer-experience and performance-chain lessons we can all apply to our businesses. Every company has a performance chain—the tangible and ...

Iterate strategies based on real-time customer insights. How CEOs Can Lead Customer Experience Excellence. • Conduct a customer experience audit this week—identify gaps and set improvement ...

ECI transformed its global customer support strategy shifting away from a traditional tiered, call-center model to a more ...

The certification demonstrates LLA’s commitment to delivering outstanding passenger experience ... Customer Satisfaction and Service Excellence - Principles and Model, as well as additional ...

FORT LAUDERDALE, Fla., March 10, 2025 (GLOBE NEWSWIRE) -- iQor today introduced the next generation of its brand promise, iQor CXBPO™. The ...

"The Emplifi Excellence Awards spotlight the achievements and honor the companies that truly enable a customer-centric approach to business." According to Forrester’s 2024 Customer Experience ...