An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Customer insight is based on knowledge ... Maintaining a positive customer experience requires continuous effort and a desire to improve. Some of the development ideas introduced in the feedback have ...

Better CX insights start with forced choices. Learn why decision-based surveys outperform ratings in predicting behavior. The ...

Portuguese fashion brand Parfois Group has partnered DXC Technology, a provider of technology services, to refine its ...

Three innovative pieces of technology enhance omnichannel customer experience and operations, resulting in customer loyalty, ...

For customers using library services, the overall experience is the sum of encounters ... This analysis forms the library’s customer insight. The library develops services in accordance with customer ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud Social to help ...

Findings on customer experience management, human-AI ensembles, identity conflicts, global financial markets and acquisitions ...