Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

Artificial intelligence is at the forefront of transforming customer intelligence, enhancing engagement, and optimizing ...

That customer engagement strategy is likely to be a hybrid model in the future, with reps engaging with HCPs both face to face and remotely, informed by circumstance and HCP channel preference ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

Two such revolutions occurring in the period since the mid-2000s have profoundly changed pharma, and have also changed pharma’s customer engagement model beyond all recognition. One of the key ...

In an era defined by digital transformation and data-driven decision-making, pricing and packaging strategies are evolving at an unprecedented pace. Amrita Chat ...

In this fast changing world of technology today, artificial intelligence is thriving to engineer revolution in automotive ...

By adding broad public social media listening, the company expands the Genesys Cloud platform’s existing capabilities beyond direct messaging to unlock deeper understanding of consumer sentiment that ...

Pega Customer Engagement Blueprint leverages Pega’s powerful AI framework so users can collaborate online, map their vision from data models to brand strategy, and create a comprehensive roadmap ...

Customer engagement has been quite dynamic in the ... omnichannel operations irrespective of customer- or business-facing models. Existing brick-and-mortar strategies are being revamped to ...