Are You a Customer Engagement Leader? It’s a trend these days for companies to say they’re customer-centric. Wherever you turn, companies say they get it, that customers are important to their ...

(Also see the infographic at the end of this article ... Taking just a few minutes to respond can move the needle on positive customer engagement and, ultimately, retention. Kepner, Karl, Wysocki, ...

The report was based on an analysis of 39,465 posts by businesses on LinkedIn. An infographic (below) explores highlights from the research, including key engagement benchmarks. The piece also ...