Two such revolutions occurring in the period since the mid-2000s have profoundly changed pharma, and have also changed pharma’s customer engagement model beyond all recognition. One of the key ...

fueling the platform’s 360-degree customer view to empower rich contextual engagement that drives loyalty and differentiation.

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Pega Customer Engagement Blueprint, a generative AI-powered ...

The Flex model “is basically moving away from ... The organization, for example, will help partners execute customer engagement strategies and provide KPIs to guide partner development of ...

By adding broad public social media listening, the company expands the Genesys Cloud platform’s existing capabilities beyond direct messaging to unlock deeper understanding of consumer sentiment that ...