In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

The external customer may be king most of the time, but it is the internal customer (the employee) that constitutes the kingmaker through continuous, innovative and agile value creation that keeps ...

It just requires a new mental model for how we think about employee engagement. After all, if your colleagues in marketing are measuring the customer relationship this way, why shouldn’t we be ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...

A New Bedford neighbor and long-time Honey Dew Donut employee has been recognized all over social media, as a person who ...

I am a current or former Individual Customer I am a current or former Enterprise Customer I am or was an Employee or Candidate Morningstar collected my data from a ...

Back in December 2024 Salesforce CEO Marc Benioff announced that the company had bagged over 1,000 paid deals for "Agentforce." The platform is aimed at creating AI-powered virtual representatives.