Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...

Want happy customers? It all starts with employees. The research is indeed compelling. Bova’s book shares statistically significant studies that emphasize the power of effective EX programs at global ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

Generative AI has unlocked new possibilities for customer and employee experiences — and as a result, customer and employee expectations have grown. Customers want solutions that enable flawless ...

As markets get more competitive, leaders are under pressure to keep their companies performing at ever higher levels. Employee engagement sits at the core — the higher the engagement is, the better ...

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of helping companies automate client-facing interactions across sales, marketing, ...

Imagine working in a customer service position at a retail store. If there were multiple customers waiting to be helped, would you know who was there first if there wasn’t an actual line? In today’s ...

Selena, speaking directly to the camera, doesn’t mince words: “If you wanna cuss a customer out, swing on them and keep your job. Come to Circle K.” She asserts that at Circle K, unlike many other ...

Opinions expressed by Entrepreneur contributors are their own. An organization’s success increasingly depends on a solid manager-employee relationship in today’s competitive market. In addition to ...