Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

Chris Koziol joins as President and general manager of the Interaction Management business unit Aspect Software, a leading provider of next generation customer contact and enterprise workforce ...

CHELMSFORD, MA--(Marketwire - Sep 20, 2012) - Aspect Software, a leading global provider of customer contact and enterprise workforce optimization solutions, today announced that the company has been ...

“Fiscal year 2025 delivered revenue growth of 17.9% on continued enterprise adoption of AI-powered software in verticals including BPO contact centers, consumer financing, and mortgage sales,” said ...

Inefficiencies in customer service offerings cost businesses millions of dollars each year. To improve customer service, companies should monitor regional orders and compare them to those regions’ ...

Omaha, Nebraska-based West Interactive, an automated customer contact software designer, debuted Insight Customer Intelligence, a network-based, real-time automated customer survey tool designed to ...