In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted ...

If you are a large-volume sender of email, you should be signed up for all the feedback loops that are available. Why? Because feedback loops are a great way to report spam, increase customer ...

A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...

In the modern banking environment, customer satisfaction has become the cornerstone of success. Banks today face fierce competition, not just from other traditional banks but also from fintech ...

Effective market research will allow a business to find out the needs and wants of its customers. This means that the product or service can be tailored to these needs, leading to greater customer ...

What are we doing well? What could we do better? Whether it’s a compliment or a complaint, tell us what you think. We will do our best to deal with the matter as soon as possible. Pricing or other ...

The book identifies key pain points consumers face when shopping for outdoor recreation products based on industry research ...

Qualtrics Inc. today used its X4 Experience Management Summit conference to unveil a set of specialized artificial ...

THE government’s handling of complaints and customer feedback has received a mixed review from the committee responsible for monitoring the effective use of public funds. A report from the Public ...

Over four years, rider frustration has grown as train reliability has dropped and bus companies terminated commuter service. Commuters hustling through the transit center in Trenton one recent ...