The rise of AI has brought a second wave of close collaboration between CIOs and CMOs, given the need to leverage quality ...
Insurers need to shift to a customer-centric model to meet these expectations, an Arthur D. Little insight said. Insurers aim ...
A a deeper understanding of customer behaviours and personas is needed says David Cumberbatch, Associate Partner for Customer ...
The traditional sales-driven strategy gives way to a customer-centric model where the product becomes the primary driver of acquisition, conversion, and expansion. Product-led growth relies on ...