It's never fun to get this type of letter from the IRS, but there are steps you can take to resolve the situation.
Ascarza, Eva, Peter Fader, Bruce G.S. Hardie, and Michael Ross. "Madrigal: Conducting a Customer-Base Audit." Harvard Business School PowerPoint Supplement 524-068 ...
The IRS will also deploy AI and similar automated technology to improve customer service for taxpayers. However, given a history of biased audit algorithms and other missteps at the agency ...
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The Business & Financial Times on MSNCustomer experience: The key to business growthIn today’s competitive market, customer experience (CX) is the defining factor between business success and failure. A great product or service is not enough—customers expect personalized, seamless, ...
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