Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s ...

Generative AI is going to reinvent virtually every customer experience and enable entirely new ones that have only been ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Put yourself in your audience’s shoes and be brave enough to admit when something you thought was working just isn’t.

Explore how real-world brands are using AI to understand their audiences, anticipate churn and personalize at scale.

An Ohio-based nut company is recalling over 140 cases of honey-roasted peanuts due to the possible presence of an allergen.

Shipping giant CMA CGM and tech startup Mistral AI expect rapid productivity gains from a 100 million euro partnership ...

Stephanie Rose Kilbert, a Regions Bank employee in Georgia, was accused of stealing money from an elderly customer through ...

NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...