RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the launch of their solution on Talkdesk® ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced Interaction and Quality Analytics to help ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The ...

As digital labor with specific roles, AI agents need to be managed as part and parcel of an organization’s entire workforce.

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. Scale across channels with confidence: Staffing accuracy improves across ...

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced RingWEM, a next-generation offering that leverages and extends the recent acquisition of ...

RICHARDSON, Texas, April 27 /PRNewswire/ -- Global leading provider of workforce management and optimization technology for contact centers, IEX Corporation, a Tekelec (Nasdaq: TKLC) company, today ...

Bright Pattern gives us the flexibility and intelligence to scale secure identity verification globally - something our ...

Workforce management in a large contact center isn't something that's conveniently done on paper or with spreadsheets. People used to try, and still do. But the normal result is usually significant ...

Research and Markets has announced the addition of the "2017 Contact Center Workforce Optimization Market Share Report" report to their offering. The 2017 Contact Center Workforce Optimization Market ...