About Convoso Convoso is the leading AI-powered contact center platform purpose-built for revenue teams. Trusted by ...

On Jan. 12 Five9 announced an expanded partnership with Google and a new joint Enterprise CX AI solution targeting large ...

Real-Time Agent Assist uses AI and Machine Learning to analyze customer needs and emotions, then deliver real-time coaching so contact center agents can take the best next step for customers Automated ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

New product release features interactive simulations, dynamically-presented content, a contact center retention predictor, real-time reporting and candidate stacked-ranking PreVisor, the leader in ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Mitel ®, a global leader in business communications, today announced it has been positioned as a Leader in the Aragon Research Globe™ reports for both Intelligent ...

5 Signs a Hosted Contact Center Solution Is the Best Option Your email has been sent Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center ...

Zoom is releasing Zoom Contact Center, a new omnichannel contact center solution. The company says is optimized for video and integrated into the same Zoom experience and taking over Zoom Video ...

Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...

Historically, supporting after-hours care has been a significant challenge for healthcare practices. Whether it’s hiring additional staff to manage after-hours patient calls or addressing messages and ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced new real-time contact center innovations to make agents ...