Have you ever walked away from a disagreement feeling frustrated, unheard, or misunderstood? You’re not alone. Emotional intelligence (EI) has long been celebrated as a cornerstone of effective ...

Conflict can affect productivity, quality, service, morale, and working relationships. How we deal with conflict often stems from our biological fight-flight-freeze response as well as from how ...

Conflict resolution doesn't have to trigger guilt or emotional distress. By adopting communication strategies like emotional ...

Robert Bordone is a negotiation, mediation, and conflict resolution expert who founded Harvard Law School’s Negotiation and Mediation Clinical Program as well as the Cambridge Negotiation Institute.

A Natick nonprofit that provides mediation services is offering a virtual 30-hour training session to teach peaceful conflict ...

Discover practical tools to handle workplace challenges, including a Conflict Resolution course hosted by Duke Learning & Organization Development on Aug. 6 As Director of Academic Services and ...

We need to look no further than the evening news these days to see harsh examples of conflict. Somehow, people forgot—or never even learned—how to address differences in constructive (not to mention ...

Joel Salinas, a Harvard neurologist, and Robert Bordone, a Harvard lawyer, are experts in the study of conflict. But their communication styles are quite different: Salinas, with over a decade of ...

When stakes are high, workplace conflicts can either rip your team apart or hammer it into something extraordinary. What makes the difference is how one approaches and manages these conflicts. It's ...