Three seasoned founders share their approach to managing tricky client relationships.

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

"From there, I can design my database to have each person in the right category for the level of touch they want," she says. Then the work begins on moving them up the customer engagement tier.

By understanding engagement patterns ... monitor key metrics focusing on client satisfaction and interaction levels. Customer Satisfaction Scores (CSAT): This metric shows how customers view ...

It explains how emotional intelligence and critical thinking can assist a financial advisor to understand their client's decisions. What you will learn. Knowledge, skills and attitudes you’ll be able ...

By adding broad public social media listening, the company expands the Genesys Cloud platform’s existing capabilities beyond direct messaging to unlock deeper understanding of consumer sentiment that ...

Regularly recognizing and rewarding employees' dedication can amplify engagement levels within the workforce ... groundbreaking products that enhance customer experiences can evoke pride and ...

Contact center specialist Five9 plans to acquire revenue generation platform provider Acqueon in a move to boost its generative AI capabilities and take “customer engagement to a new level ...

By Beatriz Marie D. Cruz, Reporter PHILIPPINE businesses must adopt artificial intelligence (AI) tools to meet consumer ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Pega Customer Engagement Blueprint, a generative AI-powered ...