Chatbots—those little text bubbles that pop up in the corner of so many consumer sites—have long been a fixture in the ...

AI chatbots are answering ... including customer service. Businesses say it's the way to unlock efficiencies and improve customer "journeys" so people can solve their problems and get what they ...

One area that may drastically improve consumers’ satisfaction with customer service: AI-powered bots that can act as a ...

Delivering accurate outcomes can be fulfilled in part by better ... This article, Survey: Customers prefer AI chatbots to live customer service agents, was first published at The Desk.

Chatbot will take your customer service to another ... An ecommerce company which has chatbots indeed offers a prominent feature on their brand. Chatbots can help you in the generation of ...